Privacy Policy

Information We Collect

We gather information that enables us to deliver a secure and personalised gaming environment. When you open an account, this includes your full name, date of birth, residential address, email address, telephone number and payment details. To comply with licensing and regulatory obligations we may also request identity verification documents such as a passport or driving licence.

Technical information is collected automatically whenever you visit our site. This may include your IP address, browser type and version, operating system, the pages you view, the time and date of your visits, and how you navigate through the platform. We use this data to improve functionality, diagnose technical issues and enhance overall user experience.

How We Use Your Information

Your personal data allows us to create and manage your account, process deposits and withdrawals, and provide customer support in a timely manner. We also use it to verify your identity, prevent fraud, meet anti-money laundering requirements and promote responsible gambling practices.

Where you have given clear consent, we may send you tailored communications about new games, bonuses and promotions that match your preferences. You can withdraw this consent at any time without affecting the core services we provide.

Sharing and Disclosure

We never sell your personal information to third parties for marketing purposes. Information may be shared with carefully selected service providers who perform functions on our behalf, such as payment processors, identity verification partners, hosting providers and customer support platforms. All such partners are contractually bound to maintain confidentiality and security standards equivalent to our own.

Disclosure may also occur where required by law, for example to regulatory authorities, law enforcement agencies or licensing bodies when we are legally obliged to do so. This includes situations involving the detection or prevention of fraud, money laundering or other criminal activity.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to distinguish you from other users, remember your preferences and deliver a smoother gaming experience. Essential cookies enable core functions such as account login and game access. Additional cookies help us analyse site performance, monitor traffic patterns and personalise content.

You retain control over non-essential cookies through your browser settings or our cookie preference centre. Please note that disabling certain cookies may limit some features of the platform.

Data Security

We implement appropriate technical and organisational measures to safeguard the personal information we hold. These include encryption of sensitive data, secure server architecture, regular security audits and strict access controls. While no system can guarantee absolute security, we continuously review our procedures to address emerging threats.

Your Rights

You have the right to request access to the personal data we hold about you, to request corrections where information is inaccurate, and to ask for deletion of your data when it is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing or request that we restrict how we use your information.

To exercise any of these rights, please contact our customer support team using the details available on the website. We will respond to your request within the timeframes required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this notice or to meet legal and regulatory obligations. Once retention is no longer required, we securely delete or anonymise the data in accordance with our internal policies.

Changes to This Notice

We may update our privacy practices from time to time to reflect changes in our services or legal requirements. Any material updates will be communicated through a prominent notice on our website and, where appropriate, directly to you. We encourage you to review this page periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact our support team through the live chat facility or by using the contact form available on our website. We aim to address all enquiries promptly and transparently.